CATERING POLICIES

Guest Service and Catering Hours of Service

• The Bon Appétit Guest Service Team is available to assist you with any catering needs during the following hours:
• Monday through Thursday: 6:00am-2:00pm
• Friday: 6:00am-1:00pm
• Catering Service Hours:    

          Monday-Thursday 6:00am-3:00pm

          Fridays 6:00am-2:00pm

• Weekend Service and weekday service outside of normal catering hours requires advanced notice. Minimum order amounts and additional staffing fees will apply. Please contact our Guest Service Team to discuss specific needs and request service quotes.

Placing Your Order

• Catering orders should initially be placed online through our catering platform CaterTrax at www.medtronic.catertrax.com. If you have issues with online ordering or need to place a special order, please email us at rs.bonappetitcatering@medtronic.com.
• The catering department should be made aware of any program-specific details: meetings, speakers, or any other activity that would occur before, during, or following the time catering service is requested. This may affect our ability to properly set up, service or clean up your event.
• Catering orders must be placed no later than 1pm, two (2) business days prior to the event. Custom menu requests require a minimum of one (1) week’s notice.
• Catering orders are not booked or confirmed until you receive a confirmation from Bon Appétit.

Minimums, Service Fees and Payment

• There is a $25 minimum order for any on-site catering requests.
• There is a $250 minimum order for any off-site catering need.
• Off-site orders are assessed a $20 delivery charge which helps cover fuel and vehicle maintenance.
• All internal MDT catering orders will include a 15% service fee which covers the labor necessary to deliver, set up, break down and return catering items to the catering area. A 20% service fee is added to all third party orders.
• Upon confirmation of your event, you will receive a copy of the Catering Contract listing all estimated charges. Any additional charges will appear on a final invoice, after the completion of your event. All menu prices are based on current food market availability and cost. We reserve the right to make changes when necessary.
• Payment – in the form of a cost center number or credit card – is due prior to the execution of any catering order. Multiple payments for any one order are not able to be accommodated at this time.

Menu and Guest Count Changes

• Cancellations or menu changes must be confirmed no later than 2pm two (2) business days prior to the event. Change requests made after this time will be accommodated when possible. Cancellations occurring after this time will result in the client being charged 100% of the total contracted price (including any charges for rented equipment, linen, etc.).
• For custom catering orders, an estimated guest count can be updated up until three (3) business days prior to your event. Actual charges will be based on the final guaranteed number or the actual number, whichever is greater.

Linen

• Linen for catered food and beverage tables will be provided at no charge.
• Extra linens and cloth napkins are available for a nominal fee. Such requests require at least 72 hour advanced notice. This ensures we have the amounts/colors requested in stock. Please inform catering of any display, registration, name tag or materials tables for which you require linen and keep in mind that irregular table configurations (hollow square and u-shaped tables, etc.) may require additional cloths to ensure proper coverage.

Removal of Food and Equipment

• Due to public health and food safety concerns, all food and beverages are to be consumed on the premises during the scheduled event. Food and beverages not consumed during the event remain the property of Bon Appétit. Bon Appétit does not offer to-go boxes and we do not package items for removal from the event space.
• All catering equipment delivered for order service must remain in the room to which they were delivered. Removal of said equipment will result in additional pick up and/or replacement fees that will be automatically added to the final invoice.

Service Levels/Serviceware

• Drop-off service includes disposable serviceware as the default option for all catering orders. China serviceware options are available as an additional charge. Please speak to the Guest Service team to decide which option will best meet the needs of your event.
• Dedicated catering attendants are available at a $30 per hour rate – with a four (4) hour minimum charge. The number of catering attendants needed to properly support any event is based on the number of guests, menu complexity and the level of service needed. Please contact our Guest Service team for recommendations specific to your event.
• Chef services are available for events requiring grilling, carving or other exhibition services at a rate of $75/hour – with a 4 hour minimum.